Return & Exchange Policy

Eligibility for Returns & Exchanges

1. Time Frame: Request a return or exchange within 30 days from the date of delivery (as confirmed by the shipping carrier’s tracking information).
2. Condition: Item(s) must be in new, unused, and unassembled condition (if applicable) with all original packaging, tags, hardware, and installation instructions included. Items that have been assembled, used, damaged, altered, or cleaned are not eligible for return or exchange. For Decorative Cabinets and Cloakroom Racks, any damage to the finish, wood, or metal components will disqualify the item from return.
3. Eligible Products: All Shelves, Decorative Cabinets, and Cloakroom Racks are eligible for returns/exchanges unless marked as "Final Sale" on the product page. Final sale items are non-returnable and non-exchangeable (typically clearance or custom-made items).
4. Proof of Purchase: A valid order confirmation email or order number is required to process your return or exchange.

How to Initiate a Return or Exchange

1. Submit a Request: Contact our customer support team at [Support Email] or [Support Phone Number] with your order number, product name(s), reason for return/exchange, and clear photos of the item(s) and original packaging. Please include "Return Request" or "Exchange Request" in the subject line of your email. For large items (e.g., full-size Decorative Cabinets), photos of any packaging damage are required to process your request.
2. Receive Approval & Return Instructions: Our team will review your request within 1-2 business days and send you a return approval email. For eligible returns/exchanges, we will provide detailed instructions for packaging the item (critical for large furniture) and arrange for a curbside pickup (for bulky items like Decorative Cabinets and Cloakroom Racks) or a pre-paid shipping label (for smaller Shelves). Note: Curbside pickup requires you to have the item packaged and ready at your curb or front door.
3. Prepare & Ship the Item(s): Package the item(s) securely in the original packaging (or a suitable replacement for large items) and include all hardware, instructions, and tags. For unassembled items, repack all components as they were received. For curbside pickup, ensure the item is ready by the scheduled pickup date. For smaller items, drop off the package at the designated shipping carrier location within 5 business days of receiving the return label.

Return & Exchange Processing

1. Inspection: We will inspect the returned item(s) upon receipt (usually 3-5 business days after pickup/shipping). For large furniture items, our team will verify that the item is unassembled, undamaged, and in new condition. We will notify you via email once the inspection is complete, whether your return/exchange is approved or rejected.
2. Refunds: For approved returns, a refund will be issued to your original payment method within 3-7 business days of inspection. Processing times may vary based on your payment provider (credit card companies may take an additional 2-5 business days to post the refund to your account). No restocking fees will be charged for eligible returns, but we reserve the right to deduct a fee if the item is returned in non-compliant condition (e.g., missing hardware, damaged packaging).
3. Exchanges: For approved exchanges, we will ship the replacement item(s) to you for free within 1-2 business days of inspection. The shipping method for the exchange will match the original order’s shipping method (curbside delivery for large items). If the replacement item is out of stock, we will offer you a full refund or a credit for a future purchase.
4. Rejected Requests: If your return/exchange request is rejected (e.g., item is assembled, damaged, outside the 30-day window), we will notify you via email and arrange for the item(s) to be shipped back to you at your cost. For large items, you will be responsible for the curbside delivery fee.

Damaged or Defective Items

• Arranging for a free replacement to be shipped to you (no return required for small defective parts like hardware; for large defective items, we will arrange curbside pickup of the defective item and ship a replacement for free).
• Issuing a full refund without requiring the item to be returned (for severely damaged items).
• Sending replacement parts (e.g., missing screws, damaged shelf) for free, if applicable.

Shipping Costs for Returns

• Eligible Returns/Exchanges: We provide free curbside pickup (for large items) or a pre-paid shipping label (for smaller Shelves) for all eligible returns and exchanges (within the 30-day window, item in new/unassembled condition).
• Ineligible Requests: You are responsible for all return shipping/curbside pickup costs if your request is rejected (e.g., outside the 30-day window, item is assembled/damaged).
• International Returns: This policy applies only to US deliveries; we do not currently offer international shipping.

Refund Exceptions